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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Don H

Don H

June 19, 2025

1  out of  5
rating by Don H
"My claim was sent out of Ohio all the way down to Atlanta Georgia to Melissa East and her team they use unethical and retaliatory policies and tactics when it comes to the claims process I disagreed with them and I filed in internal complaint with State Farm then out of retaliation Melissa East and her team significantly lowered the original settlement offer amount. The savings you might save on your policy are not worth it when they scam you in the claims process and use unethical tactics when policies. Everyone who sells policies seems to be great however does that really matter when they have corrupt claims processors when unfortunate things happening. The savings are hardly worth it if you have to fly away a claim and they scam you like Melissa East Georgia with my claim."
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Amanda Byrd

May 31, 2025

5  out of  5
rating by Amanda Byrd
"Ed Hanley at State Farm isn't just my insurance agent; he's a neighbor who truly cares. You can tell that Ed and Donna have a real vested interest in their customers, always going the extra mile. I've consistently received top-notch customer service and appreciate how easy they make everything. They're not just great at what they do, but they're also wonderful people."
We responded:
"From all of us at the Ed Hanley Insurance Agency in Tiffin, we appreciate your business and kind words Amanda."
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Michele Kennedy

April 6, 2025

5  out of  5
rating by Michele Kennedy
"We have had Ed for our insurance needs for over 30 years and he has always been very attentive to any needs and always willing to go the extra step to help. Donna is always very helpful anytime we call!"
We responded:
"From all of us at the Ed Hanley State Farm Insurance Agency in Tiffin, we would like to Thank You Michele for the kind words."
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Stacey Wentz

March 17, 2025

5  out of  5
rating by Stacey Wentz
"Ed and Donna are the best!"
We responded:
"From all of us at the Ed Hanley State Farm Insurance Agency, we would like to Thank you Stacey for your kind words."
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Nancy Coffman

February 10, 2025

5  out of  5
rating by Nancy Coffman
"Great personal care and service."
We responded:
"From all of us at the Ed Hanley State Farm office, Thank You Nancy for the kind words and we appreciate your business! "
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Jim McClain

January 13, 2024

5  out of  5
rating by Jim McClain
"Donna is a great asset"
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Cheryl Fox

August 25, 2020

5  out of  5
rating by Cheryl Fox
"Ed has been incredibly helpful with my insurance needs for 3 years."
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Daniel Fitch

August 3, 2019

5  out of  5
rating by Daniel Fitch
"Best insurance agent hands down!"